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Introduction to Dispute Resolution including Mediation for Parish & Town Councils

Primary Objectives:

To provide delegates with understanding, knowledge, insights and strategies to equip them to deal with conflicts and disputes more constructively through:

1. An Understanding of Conflict Styles, Behaviours & Types

2. An Overview of Dispute Resolution & Conflict Management Models

3. Learning How to Manage Conflict more Constructively

4. Understanding When to Assess and / or Refer cases for Mediation

5. Identifying Conflict as a consequence of Stress (mis)management

  • Understanding Conflict: What it is …

Types, and behaviours, of…

How / why people react …

  • Causes, and effects of Conflict: Themes …

Concepts …

Stress (mis)management …

  • Overview of Dispute Resolution: Models, Strategies, Processes, Levels of engagement
  • Dealing with Conflict: Managing 'difficult conversations' constructively
  • Understanding the Key Principle of 'win/win' Dispute Resolution
  • Mediation Process: Overview, and when to refer to Mediation

(e.g. pre-assessment stages, principles, etc.)

Delivered by Chris Haine - An experienced HR, Personnel and People Practitioner across the range of HR functions, having worked in Central Government for 28 years, as a Regional HR Manager, Learning and Development Manager, HR Adviser and Policy Developer, Trainer, Welfare Officer and, most recently, Chief Welfare Officer and lead Mediator for a Central Government Department.-

DATE 5th February 2020 from 10am - 1pm at The Old School, Highnam Community Centre GL2 8DG

COST £55 per person for members; £110 for non-members