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2commune

Mobile optimised websites for parish & town councils

Contact: 2commune Limited
The Old Rectory, Main Street
Glenfield, Leicestershire
LE3 8DG

Support

Feature

Description

7 Days Per Week

Our online support tool (ticket system) is available 24/7/365 and allows you to ask questions, get support and request changes. Most will be resolved the same day on working days and all within 5 working days. In the event of an emergency you can call our special hotline.

Telephone Support

Available for urgent problems seven days a week (after an incident has been logged in the ticket system).

Trouble Shooting

In the event of a difficult problem we can take control of your machine (with your permission) to resolve complex issues.

Email Forwarding

Support for email forwarding only.

Optional Features

Description

Content Administration at 25 Per Hour

In the event of temporary illness or lack of availability of the clerk we can assist with administering your site content. We would only recommend use of this service in an emergency as our CMS is very easy to use and by the time you have explained to us what changes you want making to the site you could have done it yourself.