Ray Smith BA(Hons), C.Eng, MBCS
Strategy & Development Director
Ray has been leading Local Government web technology projects since 2001 when he was contracted by the Leicestershire Rural Partnership to lead the 'Electronic Information and Services' programme on behalf of Leicestershire County Council. The program was supported by a grant of £1.2M European funding to investigate ways in which web technologies could be used to help address rural isolation and to provide 'joined up' electronic service delivery in Leicestershire and the Welland areas.
Working with the LeicesterShire Gateway Partnership Ray has facilitated a fully integrated service delivery infrastructure that includes district and parish councils and is designed to reduce the length of the 'customer journey' by joining up electronic service delivery across the three tires of local government. This has made services more accessible and reduced the workload for all tiers by ensuring that the customers are directed to the organisation that provides a particular service to them where they live.
Ray say's that "encouraging customers to 'self-serve' (rather than using telephone or face to face channels) will greatly improve the efficiency of local government by reducing the cost of service delivery". Ray is passionate about 'joined up local government' and the need to remove duplication and overlap, his friendly, self-confident and enthusiastic personality coupled with his vision and strategic leadership have enabled him to successfully complete many partnership projects.
The picture shows Ray presenting at the 2011 local council user group event. Members of UK Local Councils are invited to attend our annual event to share best practice and network with other clerks to exchange views.
Recent Employment History Leicestershire County Council (July 2007 – February 2012) Development & Community ICT Programme Manager Management of ICT development teams and project managers. Responsible for managing the authorities development portfolio and programme of community ICT projects.
Leicestershire Rural Partnership (February 2001 – July 2007) Programme Manager Managing a programme of partnership ICT projects in a complex multi agency environment including organisations across the public, private and voluntary sectors, required extensive communication with stakeholders. Gained extensive knowledge of local service delivery organisations (including county, districts, parishes, police, voluntary groups etc.) across Leicestershire & Rutland.
Previous Experience Prior to working in local government Ray worked in the commercial sector including : Managing director of a software house and as a Systems Consultant for GEC where he worked with major retail multiples (Sainsbury, Asda, Morrisons and Tesco).
As a successful manager of people Ray has always worked hard to lead and motivate his staff and to inspire them to understand their role and to encourage them to play an active part in achieving organisational objectives.
Qualifications HND Electronic Engineering BA First-class honours Computing Science Prince 2 Practitioner Managing Successful Programmes Practitioner ILM5 Institute of Leadership & Management
Membership of Professional bodies British Computer Society – Member Engineering Council – Chartered Engineer
Personal details Ray is married with two children and is interested in travel, photography and music.